Shipping & Return policy

Shipping Costs

  • Free Standard Shipping on orders over(3-4 Days) $50.
  • Flat Rate Shipping(3-4 Days): $4.99 per order.
  • Express Shipping(1-2 Days): $15.99 per order.

Delivery Times

  • Standard Shipping: 4-5 business days.

Shipping Destinations

  • We ship domestically and internationally.
  • Shipping carriers include USPS, FedEx, and DHL.

Order Processing Time

  • Orders are processed within 24 hours.

Order Tracking

  • You will receive a tracking number once your order has been shipped.

Customs, Duties, and Taxes

  • Customs fees for international orders are the sole responsibility of the buyer. Items returned for non-payment of customs fees or for any other reason by customs of the destination country will not be refunded.

    Note that we are required to include an invoice with each international purchase and also need to declare the authentic cost of each purchased item on the customs form.

    If a USPS international package appears to be lost, claims may be filed 45 days after the date of shipment. Please contact us if you do not receive your order within 45 days from the day of shipping.

    If a package sent via a private carrier such as DHL or UPS appears to be lost, please contact the private carrier's office in your country to help you locate your package.

    Regarding items damaged in transit en route to international destinations, contact us.

    Customers outside the USA are responsible for investigating their local customs restrictions and policies prior to placing an order to ensure successful delivery. While we will make every effort to investigate and assist in clearing orders that have been delayed at customs, and will provide any necessary documentation requested by foreign customs offices, we are unable to refund the cost to the customer of orders that are held or refused at foreign customs offices.

    Packages that do not clear customs often take several months to be returned to us, by which point the products may be past their sell-by dates, or they may be destroyed by the customs office due to the prohibitively expensive cost of return shipping. We thank you for your understanding of this policy.

Lost, Damaged, and Delayed Packages

  • Report lost or damaged packages within 7 days of the expected delivery date.

  • We work with USPS to ship most orders because they are reliable and affordable. However, occasionally packages may be delayed due to a USPS routing mistake or weather conditions. Please allow three weeks for delivery of your package within the US—we've found that even if delayed, these packages will almost always turn up at your door within three weeks. If the package does appear to be lost after three weeks have passed (or after 45 days for international addresses), contact us at conatact@tryuprightposture.com with your order number, and if we are unable to locate the package, we can arrange for a replacement and return of the shipping fees.

    For packages shipped via a private carrier such as UPS, contact the carrier's office directly regarding shipping delays.

Returns and Refunds

  • Returns accepted within 30 days of purchase.
  • We accept returns only after a thorough inspection of the item to ensure it is in its original condition. Once the inspection is complete and the product meets our return criteria, we will issue either an exchange or a refund, depending on your preference. Items that show signs of use or damage may not qualify for a return.
  • Refunds issued to the original payment method within 5-7 business days after receiving the returned item.